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Stephen joined LifeLine in July, 2015 and has an accomplished resume that spans the globe in nearly 20 years as a Senior Consultant and Executive in both fortune 500 and smaller firms.
A former military officer, Stephen received his undergraduate degree in Management (with a minor in Physics) from the U.S. Coast Guard Academy and obtained his aviation wings from U.S. Navy Flight School. Over his 12 year military career, he had served in various leadership roles as an officer and an aviator including key positions in Operations and Supply Chain Management.
Following his military career, Stephen obtained his MBA from the London Business School and then spent four years as a project manager with the strategy consultancy McKinsey & Co. where he focused primarily on Lean, Six Sigma and performance improvement projects in Europe, Africa, and, mostly, Asia/Pacific.
A line manager by heart, Stephen moved back to the U.S. in 2001 after accepting a Senior Position as a Performance Improvement director with the fortune 500 packaging firm Sealed Air Corp. At Sealed Air, Stephen went on to transition to executive line operations positions that spanned the globe. He left the company to follow a Sealed Air General Manager to 3D Systems Inc., a smaller ($250M) publicly traded high-tech company where he served as a Company Officer and head of Operations. In 2008 Stephen joined Kamylon as a Management Partner and served as Executive Chairman of TransPac Aviation Academy. As a global leader in aviation training, TransPac graduates 500 pilots a year who go onto for careers in domestic and overseas, particularly Chinese, airlines.
Stephens vast experience in operations will provide an opportunity for LifeLine to benefit from his management style in setting up a framework to prepare LifeLine to meet the many operational challenges ahead.
Jon began his career in the ambulance industry at age 18 working as a Chair Car Operator for Armstrong Ambulance Service in January, 1992. He attended the EMT program at the South Middlesex Emergency Medical Consortium and became an EMT in 1993. Jon also served as the scheduler and then dispatcher for Armstrong.
In Oct, 1995 he went to join American Medical Response and served in the Operations center as a Dispatcher. Then in October, 1996, Jon returned to Armstrong and served as the Director of Operations.
In May, 2006, Jon joined and became one of the founders of LifeLine Ambulance Service. He has served in many senior management positions since its inception and currently serves as LifeLine’s Chief Operating Officer. He is responsible for the day to day operations of the company.
Jon is also a certified Instructor for the APCO (Association of Public Safety Communications Officials) Emergency Medical Dispatch Program.
Thomas joined LifeLine in June, 2016. Tom brings over 20 years’ experience in driving strategic HR initiatives across a variety of businesses from start-up entities to global publicly traded firms.
Most recently, Tom led the staffing and leadership function at Investment Technology Group, a leading global provider of equity trading products and services for the institutional investment markets. Prior to ITG, Tom was Director of Global Staffing and Development for Thermo Electron Corporation and built a global talent acquisition, development and succession planning function to support the firm’s evolution from many disparate operating units to an integrated operating company. In addition, Tom has held a number of strategic HR roles at Nortel Networks, focusing largely on building high performing teams across the R&D, Manufacturing, Sales and Service functions.
Tom earned his BA at Harvard College and MBA at Boston University.
Mark has been employed in the finance industry for over 25 years. While new to the ambulance industry, he has worked in virtually all areas of accounting both private and public. His leadership and expertise has prepared him to meet the many financial challenges of the ambulance industry.
Mark serves as LifeLine’s Controller. He oversees the companies finance team as well as the billing and collections groups. Mark is a graduate of Suffolk University with a BSBA in Accounting. He is also a Certified Public Accountant.
Patrick began his career in the ambulance industry in 1983 working as an EMT for LifeLine Ambulance Service. In 1986 he completed the Paramedic program at Northeastern University and worked as a Paramedic. In 1987 Patrick was hired as the EMS Director for Portsmouth Regional Hospital, where he oversaw the local EMS agencies in the hospitals service area.
In 1993 Patrick joined the team of Boston Medflight and served as a Flight Paramedic on the helicopter division. Then in 1995, Patrick went to Armstrong Ambulance and served as their Field Paramedic and ALS Director.
Patrick ventured on his own and founded Mountain Valley EMS as well as Access EMS in New Hampshire and operated throughout New Hampshire. In 2010 Patrick joined the LifeLine team and currently serves as LifeLine’s Senior Vice President for Clinical Services. He overseers the team of Clinical Leaders, Field Training Officers, and other persons who help teach, review and train our field staff consisting of over 300 EMT’s and Paramedics.
Patrick also oversees LifeLine’s training entity; “The Institute of Emergency Medical Services and Allied Health Professions”, a Massachusetts Department of Public health certified Training Agency.
Patrick is currently completing his Bachelor’s Degree at Salem State University. He had also attended the University of Maryland – Baltimore Critical Care Paramedic Program. Patrick has frequently lectured for the American Ambulance Association and various EMS entities and trade organizations throughout the United States.
Chris began his career in the Ambulance Industry at age 17 working at Valley East Ambulance Service as a Chair Car Operator in 1987. He attended Northern Essex Community College in 1989 and became an EMT. Chris continued to work as an EMT during various company acquisitions which eventually ended up as American Medical Response.
In 1996, Chris became the Compliance officer for the North East Division of AMR and in 1998 Chris joined the Business Development Team. His territory consisted of all of New Hampshire and into the North Shore of Massachusetts.
In 2001, Chris then went to work for Cataldo Ambulance as the Executive Director of Corporate Advancement. Then in 2007, he became the Director of Operations for the Boston Division.
In 2015, Chris then joined the LifeLine Team and serves as the Senior Vice President of Business Development, where he directs and oversees the team of professionals who maintain relationships with our contracted facilities and seek new perspective clients throughout New Hampshire and Massachusetts.