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Jon began his career in the ambulance industry at age 18 working as a Chair Car Operator for Armstrong Ambulance Service in January, 1992. He attended the EMT program at the South Middlesex Emergency Medical Consortium and became an EMT in 1993. Jon also served as the scheduler and then dispatcher for Armstrong.
In Oct, 1995 he went to join American Medical Response and served in the Operations center as a Dispatcher. Then in October, 1996, Jon returned to Armstrong and served as the Director of Operations.
In May, 2006, Jon joined and became one of the founders of LifeLine Ambulance Service. He has served in many senior management positions since its inception and currently serves as LifeLine’s Senior Vice President of Operations. He is responsible for the day to day operations of the company.
Jon is also a certified Instructor for the APCO (Association of Public Safety Communications Officials) Emergency Medical Dispatch Program.
Scott began his career in the Ambulance Industry in November, 2010 working as an EMT at LifeLine. In April, 2013 Scott transferred to the Communications Center and served as the Chair Car Operations Dispatcher. He became proficient dispatching the BLS and ALS as well as the New Hampshire Division and was promoted to Senior Dispatcher and then Director in September, 2015.
Scott serves as LifeLine’s Director of Communications. He oversees the team of Dispatchers and Customer Service Representatives who receive all incoming calls for service and dispatches our staff and resources throughout our service areas in Massachusetts and New Hampshire.
Joe began his career in the ambulance industry at age 18 serving as a Chair Car Operator for Armstrong Ambulance Service in 1986. Joe joined the Communications Center six months later and served as a Dispatcher Supervisor for the Chair Car Division.
In August, 2006 Joe was hired by LifeLine to serve as the Communications Manager. In May, 2013, Joe transferred to the Human Resources Division and coordinated all facets of the Human Resource needs of the company.
Joe currently serves as the Scheduling Manager and manages the schedules for over 350 employees working approximately 12,000 hours each week in the field operations of the company.
Gino has been employed in the healthcare reimbursement and collections industry for over 12 years. Throughout his many years of experience in billing, coding and collections in healthcare, he is well qualified to direct our team of billing and collections staff, ensuring they conform to all compliance and regulatory policies.
Gino serves as the Director of Billing & Collections. He oversees the team of billing and collections staff who process the claims for service to the many different insurance companies and contracts each day.
Megan began her career at LifeLine in October, 2010, working as a Customer Service Representative. Soon thereafter she began working on processing claims and many other jobs within the billing office. Her proficiency and leadership skills served as the basis for her promotion to the Billing Manager. Megan oversees the staff that processes all Lifeline’s claims for service.
Joanne has been employed in the collections industry for many years. She began her career at LifeLine in September, 2012, as the Collections Manager. As the Collections Manager, she directs the staff and ensures that all collection procedures are completed in a respectful and dignified manner.
Mark has been employed in the fleet mechanical repair industry for over 32 years. He is responsible for leading and directing the team of mechanics, body shop repair technicians and painters who collectively repair and maintain our fleet consisting of over 150 vehicles and equipment such as chair cars, ambulances, busses, trucks and trailers vehicles stationed throughout Massachusetts and New Hampshire.